The Company announced the related preliminary agreement in September 2016. Voice Contact Center’s acquisition is a step toward realizing the directions of the development of the OEX Group presented in 3Q 2016.
Voice Contact Center specializes in customer service supporting processes with the use of telephones, e-mails, chats and text messages. It has been rendering services to the largest players of the medical, banking, insurance and e-commerce markets in Poland, including, recording losses, calculating damages, providing information and advice, support in emergencies, consultations and making appointments and scheduling medical appointments. Voice Contact Center has also been engaged in research projects. The company has over
550 professional contact center stations in three operations centers in Warsaw, Łódź and Lublin.
The company won numerous industry competitions such as: Call Center Awards, Outsourcing Star, Golden Arrow, Telemarketer of the Year or Złota Słuchawka.
Voice Contact Center’s Management Board estimates that in 2016 the Company’s EBITDA will exceed PLN 1.3m.
OEX paid PLN 1m for the company’s shares and is to make additional payments to sellers depending on Voice Contact Center’s financial performance.