Voice Contact Center with Polish Contact Center Awards

OEX Voice Contact Center has been honored with two prestigious awards during this year’s edition of the most important competition in the Polish contact center and customer care industry – the Polish Contact Center Awards. VCC received recognition from the jury in two categories: Best Trainer (the award went to Katarzyna Pianko-Szlachte) and Best Supporting Technology (an accolade for the Boromir system). Additionally, the company was acknowledged for the best partnership within the “Patient, Not Customer” project.

Boromir is an innovative tool used in the customer service process, allowing for online consultation monitoring, management, and data analysis. This advanced technology integrates an application built within the Microsoft 365 ecosystem with proprietary tools for collecting and merging data from multiple sources. The entire tool was created and implemented by experts from the New Tech division of Voice Contact Center.

-Boromir represents another step toward customer service excellence. We are extremely pleased that our proprietary technology has gained approval from the Polish Contact Center Awards jurors – says Ewelina Kowalczewska, Key Account Director at VCC – Thanks to real-time consultation analysis, which is now easier than ever, we can not only identify customer issues more quickly but also develop more efficient training and accessible procedures for advisors. As a result, this significantly enhances the quality of service.